Juggle 5 customers at a time with ease.
Sign in to each customer's account in its own named, color-coded tab and keep them all open. When a call or chat comes in, switch workspaces to take it, then come straight back to where you were.
One window. Every line is its own login. Example accounts.
Sound familiar?
What it replaces
Logging out of one customer's account just to log in to the next
Losing every open tab when a call or chat comes in
Checking and rechecking which customer you're signed in as
Juggling incognito windows, a second browser and a stack of Chrome profiles
Every customer, signed in
Open each customer's account in its own identity and keep them all open, side by side, so you see what they see.
Take the call, keep your place
Switch workspaces to take a call, then come straight back to the chat you were in, every tab where you left it.
Know whose account you're in
Name each identity for the customer and give it a color and tags, so the tab tells you whose account it is.
Same setup for every agent
Share workspaces and logins with your team, so whoever's on shift starts from the same layout.
“It really helps from a customer point of view because we can take more on and help more customers.”Frontline Education support team. Agents went from “two clients at once” to 4–5.
Try it with your own accounts.
Free for up to three identities. No credit card needed.